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Return & Exchange

How to make a return

Email us requesting Returns within 4 days of receiving your order at info@zaroos.com with a brief explanation of the reason for the return. We will reply soon, after which you will have 7 days to return the goods.We will notify you by email once your return has been received and processed.

Returns Policy

Items should be returned new, unused and with all designer garment tags still attached.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Please note that we are unable to accept

To ensure that your return is adequately protected in transit, we ask that you send your items to us in the original packaging provided with your order. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Unidentified returns may be returned to the sender. Please email us at info@zarascollection.net if any of your purchases have been delivered without tag. For more information, please refer to the Terms and Condition. Should you choose to use your own courier service to make a return, we cannot take responsibility for

the item and will cover the cost of the return. For your own protection, we recommend that you return the parcel using a delivery service that insures you for the value of the goods.

Exchanges

EXCHANGE POLICY:

Online order Must PAY and collect

Pay CASH on Delivery - UAE

Exchange within 7 Days of Invoice direct visit to our store - Displayed items

Online Exchange within 7 days (Same Album) -Delivery chargeable

Faulty Goods

Goods are classified as faulty if they are received damaged.Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, We will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund in store credit if the item cannot be repaired or replaced.For faulty items outside of our Returns Policy, please contact info@zaracollection.net

Colour Representation

We make every effort to display, as accurately as possible, the colours of our products that appear on

www.zaroos.com . However, computer monitors vary so we cannot guarantee that your monitor's display of any colour will be completely accurate.

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